the Relationship between Value Engineering and Quality of Services Provided by Urban Water and Wastewater Company of Kurdistan Province

Document Type : Technical Note (5 pages)

Authors

1 Associate Professor of business management Kurdistan University

2 Instructor marketing management Kurdistan University

3 Assistant Professor of business management Kurdistan University

4 Master of marketing management Kurdistan University

Abstract

Today, in many countries of the world, the important part of gross domestic product is the service sector. With the increasing number of service organizations followed by increasing competition, as well as continuous and continuous change in customers' tastes and rising expectations, the biggest challenge faced by these organizations is maintaining and creating a competitive advantage. This research is in terms of its purpose and in terms of descriptive survey is a survey. The statistical population of this research includes all employees and the owner of urban water and sewage company in Kurdistan province. Two questionnaires including, distributed among the clients, as well as a Value Engineering Questionnaire distributed among the employees of ABFA Company, were used to collect the data. The results showed that there is a significant relationship between the engineering value of the services and the quality of services provided in the water and wastewater company of Kurdistan province. Value engineering increases the level of trust, staff accountability, empathy between the employees and the client, as well as the quality increase. The factors are tangible and as a result they increase the quality of the services provided by the company Abfa Kurdistan province. There is a significant relationship between value engineering, value studies and complementary studies and the quality of services, and it can be concluded that value engineering increases the trust and responsiveness of employees and empathy between employees and clients, as well as value engineering to enhance quality. Tangible factors are also used.

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References

Ebrahimzadeh E, Kamali H (2014) Evaluation and analysis of the quality of municipal services based on the Sarcomal model. Quarterly Journal of Urban Planning 2(6):152-172 )In Persian)  
Sheikhzadeh R, Bayat H, Chardahcheric I (2011) Investigating the possibility of using waste water in the Gachsaran Oil and Gas Utilization Company with value engineering techniques. Monthly Exploration and Production 9(81):17-19 )In Persian), http://ekteshaf.nioc.ir/browse.php?a_id=548&sid=1&slc_lang=fa
Karamouz M, Ahmadi A, Askarinejad V (2008) Evaluation of Sustainability Indicators of Water Resources Development Projects with Value Engineering Attitude. Third National Conference on Value Engineering, Tehran, Value Engineering Society, Tehran University of Technology Engineering Research Group )in Persian), https://www.civilica.com/Paper-NVEC03-NVEC03_027.html
Iran-Water Resources Research
Volume 14, Issue 4
June 2018
Pages 268-277

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History

  • Receive Date: 28 March 2018
  • Revise Date: 30 May 2018
  • Accept Date: 04 June 2018

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